How can I make changes to my order?
Our fulfillment center works to process orders quickly. We all understand that SPF can’t wait! Because of this, we are not able to add or remove products once an order is placed.
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Orders
How can I check the status of my order?
You can check the status of your order 3 different ways:1) Via the shipping confirmation email you receive.2) Within your Supergoop! account page. You can login here! 3) Start a Live Chat, enter the email you used to place the order and click the...
What forms of payment do you accept?
We accept all major credit cards as well as Apple Pay, Google Pay, and PayPal. Unfortunately, we cannot accept checks or money orders.
Can I use my FSA/HSA dollars on Supergoop.com?
Yes! You can use your Flexible Spending Account dollars to purchase all Supergoop! SPF. Just use your FSA/HSA card like you would your credit card at checkout. (And if you'd rather use your regular credit card, you can also email us for an...
What should I do if I received a damaged item(s)?
If you received any items that were damaged in transit, please contact us and we’ll take care of the rest!
How do I unsubscribe from email and/or SMS?
We are sorry to see you go, but if you no longer wish to receive emails from us simply click the Unsubscribe button at the bottom of the email. To stop receiving SMS messages from us, simply reply back to the message with the word STOP. Both of...
What do I do if my order comes back as 'canceled' after I place it?
We apologize for any issues you are experiencing with order cancellation, post purchase. Please get in touch with us via chat at www.supergoop.com or at [email protected] and provide us with an additional email address or phone number. We can manua
How can I obtain an HSA/FSA receipt for my order?
If you require an itemized receipt for a Health Savings Account (HSA) or a Flex Spending Account (FSA) reimbursement, you can use your Supergoop! Shipping confirmation as the receipt!
How can I resolve an issue with missing items in my order?
If your package is delivered with missing items, reach out to us via chat at www.supergoop.com or at [email protected] as soon as possible. We will promptly submit a replacement order for the missing item/s. You will not be charged for the cost of