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Supergoop!

Supergoop Shipping and Returns and FAQ information. Connect with our Customer Experience team.

Supergoop Shipping and Returns and FAQ

Are your products non-comedogenic?

I have acne-prone skin and I'm afraid wearing sunscreen everyday will make it worse. What should I do?

Are your products Vegan and Cruelty Free?

Are your products safe to use while pregnant?

What is the shelf life of your products?

Which products help filter blue light?

Chemical v. Mineral - what's the difference?

Are your products gluten-free?

Are your products nut-free?

Do Supergoop! products contain peanuts/peanut oil?

Are your products soy-free?

Does Supergoop! use alcohol in their formulas?

Are your products oil-free?

Can I use your products on my kiddos?

Does Supergoop! contain silicones?

Is your packaging recyclable?

What can I do if I need sunscreen recommendations for specific occasions or skin concerns?

SPF Basics

Contact Us

How can I make changes to my order?

How can I check the status of my order?

Can I receive free products / PR for my bachelorette?

What forms of payment do you accept?

Can I use my FSA/HSA dollars on Supergoop.com?

What should I do if I received a damaged item(s)?

What should I do if a product was missing or I received the wrong product?

How do I unsubscribe from email and/or SMS?

What do I do if my order comes back as 'canceled' after I place it?

How can I obtain an HSA/FSA receipt for my order?

How can I resolve an issue with missing items in my order?

How do I manage my auto-replenishment order and delay the next shipment date?

Group Gifting at Supergoop!

Orders

When will my order ship?

Are there restrictions with shipping SPF within the U.S.?

What shipping methods do you provide?

Where do you ship?

Do you ship internationally?

Going Paperless

How can I get free shipping?

What is a carbon neutral order?

Does making my order carbon neutral impact my shipping?

What should I do if I paid for expedited shipping but haven't received my order or shipping confirmation by the expected date?

If tracking shows my order as delivered but I haven't received it, what should I do?

What happens if my order is lost in transit?

What should I do if the tracking link for my order is not working?

What shipping carriers do you use?

2024 Holiday Shipping Deadlines

Shipping

Supergoop! Returns Policy

How do I start an exchange or return?

How long does an exchange or return take to process?

What should I do if I haven't received my store credit after a return?

Returns

How do I make changes to my subscription?

How do I make an account?

When will my subscription be delivered?

What if my address changed?

How do I change the delivery date/frequency on my subscription order?

Can I use AfterPay?

What payment methods are available for subscription orders?

How do I sign up for a subscription?

Auto-Replenishment

How do I sign up?

What is the SPF Squad?

How do I know what tier I am?

Can I combine my loyalty rewards with other discounts?

Can I use multiple discount codes with my order?

Can I join The SPF SQUAD if I live outside of the US?

What are the terms sand conditions of THE SPF SQUAD?

Can I earn points on past purchases?

How do I use my points to redeem rewards?

Do points ever expire?

What happens to my points when items are returned?

Can I use my points on my subscription order?

Rewards Program