Need some help?✨ We’re here Monday - Friday 8am-6pm cst, and can be reached by chat or email at hello@supergoop.com. 

For Press Inquiries please email [press@supergoop.com] directly.

We look forward to hearing from you✨

Face & Lip

Body

Kids & Family

Makeup

Bestsellers

Supergoop!

Supergoop Shipping and Returns and FAQ information. Connect with our Customer Experience team.

Supergoop Shipping and Returns and FAQ

Are your products non-comedogenic?

I have acne-prone skin and I'm afraid wearing sunscreen everyday will make it worse. What should I do?

Are your products Vegan and Cruelty Free?

Are your products safe to use while pregnant?

What is the shelf life of your products?

Which products help filter blue light?

Chemical v. Mineral - what's the difference?

Are your products gluten-free?

Are your products nut-free?

Do Supergoop! products contain peanuts/peanut oil?

Are your products soy-free?

Does Supergoop! use alcohol in their formulas?

Are your products oil-free?

Can I use your products on my kiddos?

Does Supergoop! contain silicones?

Is your packaging recyclable?

What can I do if I need sunscreen recommendations for specific occasions or skin concerns?

SPF Basics

How can I make changes to my order?

How can I check the status of my order?

What forms of payment do you accept?

Can I use my FSA/HSA dollars on Supergoop.com?

What should I do if I received a damaged item(s)?

How do I unsubscribe from email and/or SMS?

What do I do if my order comes back as 'canceled' after I place it?

How can I obtain an HSA/FSA receipt for my order?

How can I resolve an issue with missing items in my order?

Orders

When will my order ship?

Where do you ship?

Are there restrictions with shipping SPF within the U.S.?

What shipping methods do you provide?

Do you ship internationally?

Going Paperless

How can I get free shipping?

What should I do if I paid for expedited shipping but haven't received my order or shipping confirmation by the expected date?

If tracking shows my order as delivered but I haven't received it, what should I do?

What happens if my order is lost in transit?

What should I do if the tracking link for my order is not working?

What shipping carriers do you use?

Shipping

Supergoop! Returns Policy

How do I start an return or exchange?

What should I do if I haven't received my store credit after a return?

Returns

How do I make changes to my subscription?

How do I make an account?

When will my subscription be delivered?

What if my address changed?

How do I change the delivery date/frequency on my subscription order?

What payment methods are available for subscription orders?

How do I sign up for a subscription?

How do I manage my auto-replenishment order and delay the next shipment date?

Auto-Replenishment

How do I sign up?

What is the SPF Squad?

How do I know what tier I am?

Can I combine my loyalty rewards with other discounts?

Can I use multiple discount codes with my order?

Can I join The SPF SQUAD if I live outside of the US?

What are the terms and conditions of THE SPF SQUAD?

Can I earn points on past purchases?

How do I use my points to redeem rewards?

Why can't I redeem my points?

How do I check my point balance?

Do points ever expire?

Can I use my points on my subscription order?

Rewards Program

Can I receive free products / PR for my bachelorette?

Partnership Enquires

Partnerships at Supergoop

Group Gifting at Supergoop!

Group Gifting

Wholesale at Supergoop!

Wholesale Opportunities

All articles

Categories