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Face & Lip

Body

Kids & Family

Makeup

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Supergoop!

We are unable to ship certain products to Hawaii*, Alaska*, Puerto Rico, US Virgin Islands, Guam, PO boxes and APO, DPO, or FPO boxes.Restricted products include:<ul><li style="font-size: 16px;">Unseen Sunscreen SPF 50</li><li style="font-size: 16px;">PLAY Antioxidant Body Mist with Vitamin C (SPF 30 and SPF 50)</li><li style="font-size: 16px;">PLAY Body Mousse SPF 50 with Blue Sea Kale</li><li style="font-size: 16px;">Glow Oil SPF 50 (Unscented, Beach Flower, &amp; Sunkissed Coconut)</li><li style="font-size: 16px;">Any kit / set that includes the above items</li></ul> *Restricted products can ship to Hawaii and Alaska, but only expedited (2-day, overnight).&#xA0;

Restricted Hazardous Items:We are unable to ship certain products to Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands, P.O. boxes or APO boxes due to the delivery format of the product, including aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.)Restricted items include:<ul><li>PLAY Antioxidant Body Mist with Vitamin C (SPF 30 and SPF 50)</li><li>PLAY Body Mousse SPF 50 with Blue Sea Kale</li><li>Glow Oil SPF 50</li><li>(Re)setting Refreshing Mist SPF 40</li><li>Sunnyscreen&#8482; 100% Mineral Spray SPF 50</li><li>*any kit or set that includes the above items</li></ul>

Are there restrictions with shipping SPF within the U.S.?

Shipping

Are your products non-comedogenic?

I have acne-prone skin and I'm afraid wearing sunscreen everyday will make it worse. What should I do?

Are your products Vegan and Cruelty Free?

Are your products safe to use while pregnant?

What is the shelf life of your products?

Which products help filter blue light?

Chemical v. Mineral - what's the difference?

Are your products gluten-free?

Are your products nut-free?

Do Supergoop! products contain peanuts/peanut oil?

Are your products soy-free?

Does Supergoop! use alcohol in their formulas?

Are your products oil-free?

Can I use your products on my kiddos?

Does Supergoop! contain silicones?

Is your packaging recyclable?

What can I do if I need sunscreen recommendations for specific occasions or skin concerns?

SPF Basics

How do I make changes to my subscription?

How do I make an account?

When will my subscription be delivered?

What if my address changed?

How do I change the delivery date/frequency on my subscription order?

What payment methods are available for subscription orders?

How do I sign up for a subscription?

How do I manage my auto-replenishment order and delay the next shipment date?

Auto-Replenishment

How can I make changes to my order?

How can I check the status of my order?

What forms of payment do you accept?

Can I use my FSA/HSA dollars on Supergoop.com?

What should I do if I received a damaged item(s)?

How do I unsubscribe from email and/or SMS?

What do I do if my order comes back as 'canceled' after I place it?

How can I obtain an HSA/FSA receipt for my order?

How can I resolve an issue with missing items in my order?

Orders

When will my order ship?

Where do you ship?

What shipping methods do you provide?

Do you ship internationally?

Going Paperless

How can I get free shipping?

What should I do if I paid for expedited shipping but haven't received my order or shipping confirmation by the expected date?

If tracking shows my order as delivered but I haven't received it, what should I do?

What happens if my order is lost in transit?

What should I do if the tracking link for my order is not working?

What shipping carriers do you use?

Supergoop! Returns Policy

How do I start an return or exchange?

What should I do if I haven't received my store credit after a return?

Returns

How do I sign up?

What is the SPF Squad?

Do points ever expire?

How do I know what tier I am?

Can I combine my loyalty rewards with other discounts?

Can I use multiple discount codes with my order?

Can I join The SPF SQUAD if I live outside of the US?

What are the terms and conditions of THE SPF SQUAD?

Can I earn points on past purchases?

How do I use my points to redeem rewards?

Why can't I redeem my points?

How do I check my point balance?

Can I use my points on my subscription order?

Rewards Program

Can I receive free products / PR for my bachelorette?

Partnership Enquires

Partnerships at Supergoop

Group Gifting at Supergoop!

Group Gifting

Wholesale at Supergoop!

Wholesale Opportunities

Are there restrictions with shipping SPF within the U.S.?Updated 21 days ago